cancellation & return policy

cancellations must be made within 24 hours from the date your order is placed.

for a full refund, a return request must be made within 7 days of the date you receive your order. we reserve the right to refuse a return or exchange if the item received back is determined to be damaged or in unsaleable condition. shipping charges will be deducted from any credits. all return shipments must be insured for the full dollar amount and shipped back via UPS or Fedex.

special orders cannot be returned for an exchange or refund.

if you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer from which it was purchased. we are only responsible for pieces purchased directly from storrowjewelry.com.